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Terms Of Service

The Crystal Park

1.General

  • By confirming a reservation or entering the premises, guests agree to comply with these policies.
  • Management reserves the right to modify these terms without prior notice.
  • These Terms & Conditions apply to all guests staying or visiting The Crystal Park.

2.Booking & Reservation Policy

  • All bookings at The Crystal Park are subject to availability.
  • Booking confirmation is valid only after receipt of advance or full payment.
  • Room tariffs and banquet charges may change without prior notice unless confirmed.
  • Applicable government taxes will be charged as per prevailing laws.

3.Check-In & Check-Out Policy

  • Check-In Time: 2:00 PM
  • Check-Out Time: 11:00 AM
  • Early check-in and late check-out are subject to availability and additional charges.
  • Valid government-approved photo ID is mandatory for all guests at check-in.

4.4. Payment Policy

  • Guests may be required to settle full payment at the time of check-in.
  • Payments can be made via cash, UPI, debit card, or credit card.
  • Any additional services availed during the stay will be charged separately.

5.Cancellation & No-Show Policy

  • Cancellation charges will apply as per the selected booking plan.
  • No-show bookings may attract charges for one night or the full duration of stay.
  • Refunds, if applicable, will be processed within 7–10 working days.

6.Occupancy Policy

  • Guests must adhere to the maximum occupancy limit of the booked room.
  • Extra guests or additional bedding are chargeable and subject to availability.
  • Children above the defined age may be charged as adults.

7.Damage & Liability

  • Guests will be held responsible for any loss or damage to hotel property.
  • Repair or replacement costs will be charged accordingly.
  • The Crystal Park is not responsible for loss of valuables unless deposited with reception.

Property Rules & Regulations

The Crystal Park

1.Guest Conduct & Behaviour

  • Guests are expected to maintain decorum and respect other guests.
  • Loud music, parties, or disruptive behavior inside rooms is strictly prohibited.
  • Management reserves the right to evict guests violating hotel discipline without refund.

2.Smoking & Alcohol Policy

  • Smoking is permitted only in designated smoking areas.
  • Smoking inside rooms or restricted zones may attract a penalty.
  • Alcohol consumption is allowed only within permitted areas of the property.

3.Visitors Policy

  • Visitors are allowed only during designated hours and in permitted areas.
  • Valid identification may be required for all visitors.
  • Overnight stay of visitors is not allowed unless registered at reception.

4.Safety & Security

  • Guests must ensure room doors are locked when unattended.
  • Fire safety guidelines displayed on the property must be strictly followed.
  • The Crystal Park is not liable for accidents caused due to guest negligence.

5.Housekeeping & Property Care

  • Daily housekeeping services are provided at scheduled times.
  • Damage to linen, towels, furniture, or amenities will be chargeable.
  • Removal of hotel property is strictly prohibited.

6.Food & Beverage Policy

  • Outside food may be restricted in certain areas.
  • Cooking or use of heating appliances inside rooms is not permitted.
  • Restaurant and room service timings must be followed.

7.Pets Policy

  • Pets are allowed only if prior approval is taken from management.
  • Guests are fully responsible for pet behavior and any damage caused.
  • Additional cleaning or damage charges may apply.

8.Banquet & Event Rules

  • All events must adhere to local authority guidelines and approved timings.
  • External vendors, decorators, or sound systems require prior permission.
  • The Crystal Park is not responsible for personal loss during events.

Disclaimer

  • Management of The Crystal Park reserves the right to admission.
  • Non-compliance with hotel policies may result in eviction without refund.
  • These rules are framed to ensure safety, comfort, and a pleasant experience for all guests.